Refund Policy

Effective Date: April 21, 2026

1. General Policy At SyncD Group Africa Limited T/A Brandefy Creative Studio, we provide highly customized digital services. Because our work involves the immediate allocation of resources, time, and intellectual property, all deposits and fees paid for services are generally non-refundable.

2. Project Cancellation

• Before Work Commences: If a Client cancels a project after paying a deposit but before any strategy, design, or development work has commenced, Brandefy may, at its sole discretion, issue a partial refund, minus administrative and onboarding fees.

• After Work Commences: Once work has begun on a project, no refunds will be issued for the deposit. If a project is cancelled mid-way, the Client is liable to pay for all work completed up to the date of formal cancellation, billed at our standard hourly rates or pro-rated against the project milestones.

3. Digital Products and Subscriptions

• Hosting and Maintenance: Annual or monthly subscriptions for managed hosting and technical maintenance are non-refundable. Clients may cancel future renewals with 30 days' notice.

• Third-Party Costs: Costs incurred by Brandefy on behalf of the Client (e.g., software licenses, domain registrations, stock imagery, advertising spend) are strictly non-refundable.

4. Dispute Resolution If you are dissatisfied with the deliverables, we require that you notify us in writing within 7 days of receiving the work. We will work with you in good faith to revise the deliverables within the bounds of the original Statement of Work and included revision rounds.